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If there is still no result, you can re-install your device entirely by dissociating the scale from your account, forget the scale in the Bluetooth setting on your smartphone and factory reset the scale by doing this : - Hold the button on the bottom of the scale for 8 seconds and then release it. It syncs fine with the Healthmate app (Android) but the data is not synced with the web dashboard. Open the following URL in your web browser and copy back the token. The WiFi connectivity and ability to sync with other health apps is seductive. Connectivity can be impacted if the battery level is too low. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Smart Body Analyzer (WS-50) - An error is displayed on the screen of my scale. Hopefully we'll get a resolution soon as this really is very poor. Smart Body Analyzer (WS-50) - Updating the scale communication mode (Wi-Fi network or Bluetooth). 2. What should I do? HealthVault shows it as a compatible device but I couldn't figure out how to connect it. Samsung here too. Note that this community is supported by its members, not the Withings Support Team. Smart Body Analyzer (WS-50) - I'm having issues installing my device. Note that this community is supported by its members, not the Withings Support Team. $ withings-sync -f 2019-01-25 -v Can ' t read config file config/withings_user.json User interaction needed to get Authentification Code from Withings! Worked great for months and months until my last automatic sync from Withings HealthMate android app to Fitbit's android app on April 15. Make sure your scale is displayed in Devices in the app. Interesting that NEO can be used without being plugged to charger, and I am not sure how power is created. I tried to log into my Withings account to see if there was a problem there and when I went to the Withings site, I was redirected to Nokia. Reconnect to Withings (Nokia) BP Monitor app. If you've set up your scale in Bluetooth, make sure you haven't used multiple devices with your scale. My Withings scale has been syncing fine until early afternoon eastern standard time Thursday, August 20th, 2020. I'd switch to a Sammy watch tomorrow except for the facts that they're a bit pricey, and again Withings still doesn't sync into S-Health. Whether your scale was set up via Wi-Fi or Bluetooth, your data is automatically synced within a few minutes after you step down from it. Syncing. If you have, the scale will communicate with the last device it connected to. Glass surface is beautiful and easy to clean. 2. The Smart Body Analyzer WS … To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: Smart Body Analyzer (WS-50) - Retrieving unknown measurements, Smart Body Analyzer (WS-50) - Updating the scale communication mode (Wi-Fi network or Bluetooth). Or it not bringing food over to Withings from MFP? Hi, I have a Steel HR. After a bit of tweaking with the app and deleting the others weight on our own app, it now syncs perfectly. Smart Body Analyzer (WS-50) - Retrieving unknown measurements, 14 hours after your last weigh-in, and then every 14 hours (default behavior), Once a night (if the Steps screen is activated), Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Setting up the Connected Scale using its original app and Wi-Fi was problematic, but the Smart Body Analyzer makes the process much simpler. 3. 4. We are working on a fix and hope to have it resolved soon. I've been trying to sync my Withings WiFi scale with HealthVault. Tap Smart Body Analyzer. Is anyone else having problems with their Withings app not syncing over burned calories to MFP? If no data is synced with your Withings account, perform the following steps: If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. Setup: Took me 5 minutes because I changed from bluetooth only to using wifi. I have a Nokia Withings body+ scale. You can see graphs of weight, BodyFat, and BMI in the Apple Health App as well as Withings Healthmate. I've got information syncing into it from Fitbit and MFP but honestly I don't find it … 3. The Withings Smart Body Analyzer WS-50 not only looks cool, it's accurate and will benefit anyone at any level. I saw where there was an issue with that, apparently on MFP's end, but I can't find any help with the calorie thing. What should I do? If your scale was set up in Wi-Fi, air quality data is automatically synced: Note that this community is supported by its members, not the Withings Support Team. Smart Body Analyzer (WS-50) - Syncing my data ; Smart Body Analyzer (WS-50) - Retrieving unknown measurements ; Smart Body Analyzer (WS-50) - My data seems inaccurate. Data to Withings (Nokia) BP Monitor. Has anyone have/had the same problem? What should I do? Thank you very much for your patience and reports. Lose It! Tap Wi-Fi Configuration. save. Here's the response I got from Withings customer support... "Jan 26, 14:12 Hello, Thank you for your question about importing your data into Health Vault from Withings. Problem 1: Your authorization token expired or was revoked from within the Withings app. The rollout begins today and requires that you update your tracker’s firmware when prompted in the app. I am not sure if this makes a difference, because most people do not unplug phone and computer chargers when not in use. Bye Fitbit as soon as this Charge 2 … However, its been about 5 days now and the weight data has stopped being populated in … Check the battery level of your scale in Devices in the app. Note that this community is supported by its members, not the Withings Support Team. I set up my fitbit app to sync weight from the scale and everything worked fine. I've disconnected the link and tried resynchronization and if doesn't appear to pick up any new data/unsynchronized data. 5. 2 comments. Open the Health Mate app. After years of having a reliable Withings scale, I "upgraded" to the latest WS-50 Smart Body Analyzer. Turns out you can't. If it's not, you have to install it. If connected, view sync options 6. Go to Devices. Also Samsung Health is not a great app. I found an older post with the same problem however I do not know if it was solved. And Withings has some nice tracking watches and Apple has Apple Watch 5. For the past 2 days, my weight and body fat measurements have not shown up on my Fitbit. This started for me at the beginning of the month. What should I do? You will have *30 seconds* before the token expires. share. Apparently Withings was bought out by Nokia. WS-50 no longer syncing screen changes or able to get fat % or heart rate. Problem here is if I use bluetooth only, it won't sync with my app at all. As air quality is tracked continuously, it is recommended to sync this data regularly. What should I do? The Withings Healthmate App syncs to the Apple Health App. The Withings app details a lot of information and can be tedious to get through, but I definately prefer more than less. Ensure the items you want Withings (Nokia) BP Monitor to send us are enabled 7. Healthmate app not syncing with web dashboard. If your Withings device isn’t syncing to Stridekick and you’ve already learned how to sync your Withings to Stridekick, please review these common issues to learn why your steps might not be syncing.. 1) Design, 2) Setup, 3) Features, 4) Accuracy, 5) Withings app Design: It is pretty. Whether you just want to … Smart Body Analyzer (WS-50) - Syncing my data. 5. LCD screen is nice with useful information. Overtime I change the batteries, reconnecting is a hair pulling experience that has taken hours and hours. Any ideas? I love that it sync now perfectly with My Fitness Pal app so I can just open that app to view my progress. You should now see a green checkmark on the 'Health' icon in the Profile of the Health Mate app, and both apps will begin syncing again. Log out of the app and then log back in if your data appears on the, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Our team is currently aware that as of last Thursday, Withing scales users are unable to access the Withings link and may not be able to sync or setup their scale with Fitbit. If no data is synced with your Withings account, perform the following steps: 1. Verdict. Whether your scale was set up via Wi-Fi or Bluetooth, your data is automatically synced within a few minutes after you step down from it. Your data is then immediately accessible in the Withings Health Mate app. Withings is thrilled to announce the compatibility of its Steel HR, Steel HR Sport and Pulse HR watches with Strava, the world’s largest sports participation platform. Syncing Lose It! Same for me. I am unable to log into my account. I received the scale and realized that the weight readings varied wildly. Press the pairing button at the back of the scale for two seconds and tap Next. Smart Body Analyzer (WS-50) - Setting up the scale for multiple users. My Smart Body Analyzer (WS-50) doesn't recognize me. Not content to rest on its laurels, Withings has updated its Wi-Fi Body Scale to measure several additional metrics. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: Smart Body Analyzer (WS-50) - No data is synced with my account. Yes, the Withings Smart Body Analyzer WS-50 ($149.95 direct) is a scale that can tweet your weight. As air quality is tracked continuously, it is recommended to sync this data regularly. Select 'Turn All Categories On' (or manually select any metrics you wish to sync) and then select 'Allow' from the top right-hand side of the app. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. However, the Withings WS-50 Smart Body Analyzer does not last and is one of the most frustrating pieces of technology I have had the displeasure of owning. None. Your data is then immediately accessible in the Withings Health Mate app. If your scale was set up in Bluetooth, it is recommended to weigh in regularly to do so. 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